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Terms and Conditions

Effective date: October 7, 2026

These Terms and Conditions (“Terms”) govern your use of the DiagoMedia website and any services DiagoMedia (“DiagoMedia”, “we”, “us”) provides to you (“Client”, “you”). By using our website or engaging our services, you agree to these Terms.

1. Our services

DiagoMedia is a content marketing agency. Our services include content strategy, SEO and editorial, social content, brand storytelling, and content audits. The exact scope, deliverables, and timelines for each engagement are set out in a written proposal or statement of work.

2. Proposals and engagement

  • Proposals are valid for 30 days from the date issued unless stated otherwise.
  • An engagement begins when you accept a proposal in writing (including by email) and pay any required deposit.
  • Work outside the agreed scope will be quoted separately and starts only after you approve it.
  • If a proposal conflicts with these Terms, the proposal takes priority for that engagement.

3. Payment terms

  • Fees, deposits, and payment schedules are set out in your proposal.
  • Unless stated otherwise, invoices are due within 14 days of the invoice date.
  • Retainers are billed monthly in advance.
  • We may pause work on any account with overdue invoices until payment is received.
  • Fees exclude applicable taxes, which will be added where required by law, and third-party costs (such as paid media, stock assets, or software), which are billed separately or paid directly by you.

Refunds are handled under our Refund & Privacy Policy.

4. Client responsibilities

  • Provide accurate information, materials, access, and approvals on time.
  • Name a point of contact who can make decisions and give feedback.
  • Make sure you own or have the rights to any materials you give us, and that they do not infringe anyone else’s rights.
  • Review and approve deliverables before they are published.

Delays in feedback or materials may affect timelines, and we are not responsible for delays caused by them.

5. Intellectual property

  • Ownership: once you have paid all fees for an engagement in full, ownership of the final deliverables created specifically for you transfers to you.
  • Before full payment: deliverables remain DiagoMedia’s property and are licensed to you only for review.
  • Our tools and know-how: we keep ownership of our pre-existing materials, templates, frameworks, and methods. You receive a licence to use them as part of your deliverables.
  • Third-party materials: stock images, fonts, and similar assets remain subject to their own licence terms.
  • Portfolio rights: unless you ask us in writing not to, we may show completed work and your name or logo in our portfolio, case studies, and marketing. We will never share confidential information this way.

6. Confidentiality

Both parties agree to keep each other’s confidential information private and to use it only for the engagement. This does not apply to information that is public, already known to the receiving party, or required to be disclosed by law. This obligation continues after the engagement ends.

7. Limitation of liability

  • We work with care and skill, but we do not guarantee specific results such as search rankings, traffic, engagement, or sales, because these depend on factors outside our control.
  • We are not liable for indirect or consequential losses, including lost profits, revenue, or data.
  • Our total liability for any claim relating to an engagement is limited to the fees you paid us for that engagement in the 3 months before the claim arose.
  • Nothing in these Terms limits liability that cannot be limited under Nigerian law.

8. Termination

  • Either party may end a retainer with 30 days’ written notice, unless the proposal states otherwise.
  • Either party may end an engagement immediately if the other seriously breaches these Terms and does not fix the breach within 14 days of written notice.
  • On termination, you will pay for all work completed and costs incurred up to the termination date. Ownership of deliverables transfers once those amounts are paid.

9. Website use

The content of this website is provided for general information. You may not copy, reproduce, or misuse it without our permission.

10. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute will be resolved by the courts of Lagos State, Nigeria. We will always try to resolve disagreements informally first.

11. Changes to these Terms

We may update these Terms from time to time. The latest version will always be on this page, with the effective date shown at the top. Changes do not affect engagements already in progress unless both parties agree.

12. Contact us

DiagoMedia
7 Yinusa Adeniji Street, Ikeja, Lagos, Nigeria
Email: info@diagomedia.com